SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service improvements. Deepgram is a decade-old company that quickly saw AI’s potential in ...

In an era where AI and digital transformation dominate boardroom discussions, many leaders are overlooking the most fundamental principle of business success: truly understanding the voice of their ...

Kenect, a leading provider of AI technology for dealerships, announced the release of Voice AI, an artificial intelligence solution designed to improve service department operations and customer ...

These high-risk, high-reward stocks could generate huge gains if they can become market leaders in their respective fields.

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Versa, the global leader in Universal Secure Access Service Edge (SASE), on Sept. 27, 2024, was announced to have received one of the highest overall “Willingness ...