A new Economist Impact survey of global banking trends, commissioned by our company, shows that 75% of the 300 global banking executive respondents say banks will seek to differentiate on customer ...

Banks with a big footprint in uptown Charlotte slightly improved among competitors when it comes to keeping customers happy, according to a new national satisfaction survey. Results from the American ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something substandard. While this is most prevalent in the e-commerce sector, we must ...

In my Jan. 12 column “You call that customer service?” I suggested that a default on the social contract between corporate America and consumers might help explain the lack of empathy among some after ...

Last year, Britain’s first new high-street bank in almost 140 years opened its doors. Metro Bank emphasised good customer service, with longer opening hours and helpful staff. So, one year on, has ...

Bank of America ranks highest in customer satisfaction among national banks, including Charlotte’s other two big banks Wells Fargo and Truist, according to studies recently released by J.D. Powers.

Tomer Guriel is the Co-Founder and CEO of ezbob - a propriatery Core Lending Platform enabling banks to migrate to digital services. Think about this: Your clients enter a bank to open an account or ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customer onboarding describes the process by which banks and ...

SAN FRANCISCO--(BUSINESS WIRE)--Sonar, the leading fraud data sharing consortium, is launching its new Red Flag service to help banks and fintechs quickly verify if their customers’ data has been ...

Son, mother, and dog found dead from gunshot wounds in Pierce County home The Pierce County Sheriff's Office is invesigating after two poeple and a dog were found dead from gunshot wounds in rural ...

The African banking sector has been r evolutionized by adopting electronic payment systems (EPS), significantly enhancing customer satisfaction. In Nigeria, 80.8% of respondents in a study reported ...