Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...

The bold promises, including a pledge to dramatically cut telephone answer wait times, come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s ...

DENVER, COLORADO / ACCESS Newswire / October 17, 2025 / Colorado Telephone (CTAC Solutions), a family-owned ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

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The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Stock in Coinbase (COIN), the largest U.S.-based cryptocurrency exchange, fell more than 8% Thursday on news it was the victim of a cyberattack, in which hackers successfully bribed overseas ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...