The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline ...

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The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

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Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

DENVER, COLORADO / ACCESS Newswire / October 17, 2025 / Colorado Telephone (CTAC Solutions), a family-owned ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. While much of the focus for leveraging AI-based technologies to ...

Stock in Coinbase (COIN), the largest U.S.-based cryptocurrency exchange, fell more than 8% Thursday on news it was the victim of a cyberattack, in which hackers successfully bribed overseas ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.