One of the more popular attendees at customer advisory board (CAB) meetings is the customer speaker, or more accurately, customer “session owner” as they will (hopefully) do much more than merely ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Gong, the eight-year-old company focused on making technology that ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

STAMFORD, Conn.--(BUSINESS WIRE)--The use of contact-center-as-a-service (CCaaS) platforms is becoming a mainstream enterprise strategy as consumer demands change and customer experience (CX) gains ...

When it comes to fostering customer loyalty, businesses often go beyond traditional approaches and explore creative ways to celebrate their valued clients. Recognizing and appreciating loyal customers ...