The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kathleen Lucente I’ve ...

Forbes contributors publish independent expert analyses and insights. Renae Gregoire covers content marketing and great content experiences. Have you ever tried to pick your way through a poorly ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

Dom Nicastro: Hey everybody. Dom Nicastro here, welcome to another edition of CMSWire TV. Beyond the Call. I am the editor-in-chief of CMSWire, and I’m joined by—let’s get this out of the way—Melissa, ...

Customer experience is key for an OEMs success which is why Japanese OEM, Mazda, has recently been ensuring its training approach is of the highest quality. The company has been refining its training ...

Edwina Fitzmaurice, EY’s global chief customer success officer, speaks with Global Finance about technology, innovation and customer success. Global Finance: How has the tech industry evolved? Edwina ...

Viki Zabala, Chief Growth & Strategy Officer at First Insight, brings more than 22 years of leadership across high-growth SaaS, AI, and technology companies, operating at the intersection of strategy, ...

Good morning. Thank you for joining us today. I'm Mike Spencer. Today's session is going to be focused on providing an update on our customer momentum and customer success. As you heard yesterday on ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...