Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

In today's fast-paced and data-driven business landscape, the role of the C-suite extends far beyond the traditional boundaries of leadership. As leaders, your mission is to guide your organization ...

In the early days of building a startup, founders often have a very specific vision for the problem statement they are looking to solve. That’s how funding gets secured—with a clear direction that ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kathleen Lucente I’ve ...

Meet Janice Antonios, a Customer Success Manager with a passion for building lasting relationships and driving business growth. With over five years of experience, Janice has developed a unique ...

Before embarking on a shopping journey, customers often find themselves in a state of awareness where a specific need or desire has sprouted in their minds. A growing recognition of a gap ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. “Customers will never love a company until the employees ...

RxSight reiterated its full year 2025 guidance for revenue, gross margin and operating expense: "revenue of $120 million to $130 million, representing an implied decrease of 14% to 7% from 2024," and ...

NEW YORK--(BUSINESS WIRE)--DigitalOwl is excited to announce the appointment of Katie Mineck as Vice President of Customer Success. With over 15 years of experience in SaaS startups and a decade of ...