Acumatica Summit 2026 is a wrap - but what just happened? The stakes were high - for customers, for partners, and for ...

Adobe unveiled major innovations that define Customer Journey Orchestration in the era of AI, powered by the Adobe AI Platform which unites AI agents and models across Adobe. Adobe introduced Adobe ...

SAN DIEGO, Sept. 16, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Summit Fleet has deployed the ...

The Customer Support Summit London will take place on December 3–4, 2025, at the InterContinental London at the O2 in London. This summit brings together senior support leaders and customer success ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)-- Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX Summit North America event being held in Nashville, Tennessee, and digitally on June ...

Customer feedback is the lifeblood of retail and restaurant success. In a fiercely competitive market, understanding customer preferences, needs and pain points is paramount. Feedback helps businesses ...

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte… ...

The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing artificial intelligence (AI) at the heart of the conversation. With the rapid evolution of AI ...

ROCHELLE PARK, N.J., Oct. 30, 2023 /PRNewswire/ -- Sapiens International Corporation (SPNS), (NASDAQ: SPNS) (TASE: SPNS), a leading global provider of software solutions for the insurance industry, ...

CMSWire Contributor Justin Racine, on the ground at Adobe Summit, found three CX trends for brands to create full-circle moments for customers. LAS VEGAS — Stepping into the professional world right ...

Last week, NICE held its annual industry analyst summit in Zambia, Africa. At the beginning of the event, we were told that no slides were being presented under non-disclosure. The audience was free ...