SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Zeta, a leader in modern card processing, launched Selene - an AI-powered assistant that transforms how issuers handle customer service. Built with advanced ...

The role of the customer support agent has evolved from simply handling customer inquiries to building customer relationships and growing the business. Over the years, the role of the customer support ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

Macquarie Bank customers will be able to use a new AI support agent to interact with the financial institution's services around the clock, to perform common tasks and to find further information.

Merchants want to give their customers the best experience possible. However, when a delivery doesn’t get there on time, or an order is wrong, you have to work with customer service to get a problem ...