Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

Customer experience is your brand's most powerful differentiator. AI-powered customer experience gets smarter with every interaction. Reactive customer service isn't enough. Brands need to meet ...

Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently. Customers are increasingly comfortable with the digital-first ...

Critical customer data and actionable feedback are pure gold to an organization, and GE Capital Solutions Customer Support Center is one company that's not afraid to dig. With a dedicated Reporting ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

One sure way to alienate a customer is to miss expectations. What customers experience on the front line, be it in-store or through a contact center, must be consistently above average to bring them ...

To get my social media account back, I visited the Tencent office in Shenzhen where users come to plead their cases. China Report is MIT Technology Review’s newsletter about technology developments in ...

PLEASANT GROVE, Utah--(BUSINESS WIRE)--Spirent Federal Systems, the leading US provider of positioning, navigation and timing test solutions to the government and its contractors, announces that they ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...

CHICAGO (WLS) -- Discover announced plans Thursday morning to open a new Chicago-based customer care center in the South Side Chatham neighborhood. Located at 86th Street and Cottage Grove, the center ...

Google wants you to add your customer support details to Google Merchant Center Next. Google said, "Shoppers are often dissatisfied when they can't easily find customer support and returns related ...

Dell has set up its fourth customer support center in Gurgaon, India. The new center is expected to employ about 1,000 people by the end of this year, Dell said Friday. Dell is already supporting ...