Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently. Customers are increasingly comfortable with the digital-first ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...

Critical customer data and actionable feedback are pure gold to an organization, and GE Capital Solutions Customer Support Center is one company that's not afraid to dig. With a dedicated Reporting ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...

One sure way to alienate a customer is to miss expectations. What customers experience on the front line, be it in-store or through a contact center, must be consistently above average to bring them ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

To get my social media account back, I visited the Tencent office in Shenzhen where users come to plead their cases. China Report is MIT Technology Review’s newsletter about technology developments in ...

PLEASANT GROVE, Utah--(BUSINESS WIRE)--Spirent Federal Systems, the leading US provider of positioning, navigation and timing test solutions to the government and its contractors, announces that they ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Canon U.S.A., Inc., a leader in digital imaging solutions, announced today that Canon Information Technology Services, Inc. (CITS), its wholly owned subsidiary, will ...

Google has launched a new customer support feature on Merchant Center. The new tool enables retailers to input their customer support information and returns policy. Merchant Center is then able to ...

Google wants you to add your customer support details to Google Merchant Center Next. Google said, "Shoppers are often dissatisfied when they can't easily find customer support and returns related ...