From chat to email, SparrowDesk’s AI agents now deliver context-aware, branded responses and seamless handoffs to human ...

“The pandemic made it visible that there was a missing piece in the customer journey: video chat,” says Fernando Moya, CEO of early-stage Chilean startup Ocular Solution. According to Moya, COVID-19 ...

Understanding Facebook marketing and ads can be tough for small businesses. To address the issue, Facebook’s customer-service department has been quietly testing a Salesforce-powered system that lets ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

Astrik unveiled Chattrik, Pakistan’s first AI‑enabled live chat solution developed entirely by local talent, marking a major milestone for the country’s ...

Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live ...

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product ...

Chat support brings real-time customer service to the online consumer, often appearing on a business’s website or application as a pop-up dialogue box. The availability of chat support on a company’s ...