AI with initiative. Agentic AI doesn’t just respond. It takes action, and it navigates complex tasks without human handoffs. Collaboration over replacement. Human agents aren’t going away. They’re ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...