FOR the past decade, technical support has been in the vanguard of globalisation. With the costs of intercontinental communication shrivelling to virtually nothing, phone and online customer services ...

MISSISSAUGA, ONTARIO, CANADA, March 13, 2023 /EINPresswire.com/ -- Contactpoint 360 Launches Comprehensive Customer Support Outsourcing Solutions to Meet the Needs of ...

Anyone who has exchanged stories about atrocious technical support calls will no doubt be aware of the horror stories that come from people who were shunted to a foreign call center where a person ...

The tempo of IT outsourcing is growing rapidly. For example, the revenue of the European outsourcing market has grown by more than 12% in the last four years. This means that outsourced solutions are ...

(MENAFN- GetNews) SupportYourApp, a top customer support outsourcing provider, gives a hand to businesses around the globe, delivering smooth, scalable, and affordable support services. Innovation is ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on fast-paced digital engagement. As customer expectations rise and social ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

Pune, June 19, 2025 (GLOBE NEWSWIRE) -- Customer Experience BPO Market Size Analysis: The SNS Insider report indicates the Customer Experience Business Process Outsourcing Market size was valued at ...

A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office ...