Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

When Jonathan Steiman co-founded Peak Support in 2015, he wanted to fill the gap in providing support solutions for high-growth companies. At the time, outsourcing providers only targeted large ...

Anyone who has exchanged stories about atrocious technical support calls will no doubt be aware of the horror stories that come from people who were shunted to a foreign call center where a person ...

Performance-aligned expansions position Liveops for accelerated momentum in 2026 Our recent growth reflects the ...

MISSISSAUGA, ONTARIO, CANADA, March 13, 2023 /EINPresswire.com/ -- Contactpoint 360 Launches Comprehensive Customer Support Outsourcing Solutions to Meet the Needs of ...

Truckstop, among the biggest load boards in the U.S., has conducted significant layoffs of North American staff and seeks to outsource all customer service roles to a partner company, Firstsource, as ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus Outsourcing, a Bulgarian-based (BPO) company serving clients across the EMEA ...

The tempo of IT outsourcing is growing rapidly. For example, the revenue of the European outsourcing market has grown by more than 12% in the last four years. This means that outsourced solutions are ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

(MENAFN- GetNews) SupportYourApp, a top customer support outsourcing provider, gives a hand to businesses around the globe, delivering smooth, scalable, and affordable support services. Innovation is ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...