Identity and authentication management provider Okta said hackers managed to view private customer information after gaining access to credentials to its customer support management system. “The ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

Back in August, T-Mobile held the latest iteration of its Uncarrier events. Usually, T-Mobile announces a radical new upgrade or change to the way it operates during these events, and with this latest ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Update October 20, 16:15 EDT: Added BeyondTrust incident details. Update October 20, 18:59 EDT: Added Cloudflare incident details. Okta says attackers accessed files containing cookies and session ...

Zehra Cataltepe is the CEO of TAZI.AI, an adaptive, explainable AI and Generative AI platform. She has more than 100 AI papers and patents. Artificial intelligence (AI) and generative artificial ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...

Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Attorney General Ken Paxton announced Thursday the launch of a new case management and customer service system designed to modernize the operations of the Office of ...