Identity and authentication management provider Okta said hackers managed to view private customer information after gaining access to credentials to its customer support management system. “The ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

Okta says attackers who breached its customer support system last month gained access to files belonging to 134 customers, five of them later being targeted in session hijacking attacks with the help ...

New initiatives include live, 24x7 multi-lingual support, easier access to technical information, candidate support and breakthrough proactive services Recruitmax, a company in technology and services ...

On Friday, October 20, the identity management platform Okta said it suffered an intrusion in its customer support system. As an access and authentication service, a breach of Okta always comes with ...

From the point of view of a consumer, customer service sometimes feels like a monolith, but behind the scenes it can be a very fragmented business, with dozens of companies providing various different ...

Back in August, T-Mobile held the latest iteration of its Uncarrier events. Usually, T-Mobile announces a radical new upgrade or change to the way it operates during these events, and with this latest ...

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its ...