Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Pop! The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing and testing are done. One critical piece of the puzzle is ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...

Support agents are also allegedly configured with the "minimal set of permissions required" as part of Microsoft's Zero Trust "leased privileged access" approach regarding customer information. All ...

Okta's (NASDAQ:OKTA) stock fell about 6% premarket on Wednesday after the company said that it has found that hackers stole information on all users of its customer support system in a network breach ...

Instacart announced today that it’s introducing a revamped customer ratings system that is designed to be more informative and fair for shoppers on its platform. The company will now remove a rating ...