I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

Start early, and adjust the plan if circumstances change. The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer support team before ...

Fan-to-fan ticket marketplace Seatwave has unveiled a new customer service portal today, following a collaboration with Zendesk, the cloud-based customer service software provider. The company’s new ...

One of the best quotes from tech-firm entrepreneur Steve Blank is “Get the heck out of the building! ” He wanted entrepreneurs to get out of the office in order to talk to their customers and learn, ...

LONDON, UK / ACCESSWIRE / March 7, 2018 / Good customer service can make or break your experience with a company. A great customer service agent might turn you into a loyal customer, while a bad agent ...