Fan-to-fan ticket marketplace Seatwave has unveiled a new customer service portal today, following a collaboration with Zendesk, the cloud-based customer service software provider. The company’s new ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

Start early, and adjust the plan if circumstances change. The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer support team before ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

TAMPA, Fla.--(BUSINESS WIRE)--Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the launch of its latest feature, Ticket Sentiment Analysis, ...

I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

LONDON, UK / ACCESSWIRE / March 7, 2018 / Good customer service can make or break your experience with a company. A great customer service agent might turn you into a loyal customer, while a bad agent ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...