Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and ...

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

Customer support is one of the more obvious areas for enterprises to deploy AI solutions — but done incorrectly, it can backfire in a big way, as we learned from the various Chevrolet car dealerships ...