SAN FRANCISCO, CA--(Marketwire - Mar 21, 2013) - UserVoice, the complete customer engagement solution on the web, today announced a partnership with CoSupport to provide its customers with dedicated ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

We are looking for a talented Technical Customer Support & Training Representative to join our growing team in San Francisco. Your objective will be to become an expert on, and provide technical ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints. In fact, in a 2013 study, 61 percent of people ...

San Francisco-based Eventbrite is an online ticketing website that recently surpassed $2 billion in ticket sales with $500 million processed between March and September this year alone. While the ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...