If you want to make solid business decisions, you need to be looking for ways to collect customer information in a relatively quick and easy manner. Online survey software will help you accomplish ...

Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...

Customer experience management software firm Sprinklr Inc. today announced a new generative artificial intelligence-driven “copilot” that can be used by multiple organizational functions. The company ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well-versed in the intricacies of LLC formation, business ta… CRM ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...