Asking casual visitors and customers to share feedback is a great way to keep your satisfaction rating high. People know what they want and are normally more than happy to share their thoughts if ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

New data shows loyalty programs are valuable tools for developing strong customer relationships. Here’s how to create an effective one. A successful loyalty strategy offers customers tangible value ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

BENTON HARBOR, Mich. (WOOD) — The staff of a Michigan restaurant got the surprise of a lifetime when a customer left behind something completely unexpected. The waitstaff at the Mason Jar Cafe in ...

In an increasingly competitive dining landscape, customer loyalty has become more crucial than ever for restaurants aiming to thrive. With diners faced with endless options, fostering a strong ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. BENTON HARBOR, Mich. (WOOD) — The staff of a ...