More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

Zoom has reversed course (again) and updated its terms of service after a backlash earlier this week. Following consumer blowback to a recently highlighted update to ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them ...

OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Government contracting is a world where integrity, accountability and compliance are table stakes with penalties being severe. So the significance of annual ethics and compliance training is widely ...

Zoom recently received some flak for planning to use customer data to train its machine learning (ML) models. The reality, however, is that the videoconferencing company is not the first, nor will it ...

Gulf Air has launched a comprehensive professional customer service training programme aimed at equipping its front line staff with newer skills to get closer to its customers and make a positive ...

Zoom changed its terms of service to say that it won’t use any customer content — at all — in training generative artificial intelligence models. The update ...