In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

As a senior product manager at Amazon in customer-facing roles, Sandi Lin always felt like there was a disconnect between her customer interactions and the product training those customers would ...

Opinions expressed by Entrepreneur contributors are their own. It blows my mind when companies question whether they can afford to launch robust customer education programs. With the demonstrated ...

The starting point for winning at customer experience starts by plotting the customer journey, and more and more CIOs are getting it. Excelling at customer experience (CX) is one of two paths forward ...

Giving your customers a little direction—and not the driving kind—can go a long way in building a strong printer/print buyer relationship. Many print buyers want to know more about the printing ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Customers' experiences with your brand begins the moment they learn about your business, whether it is through a referral from a friend or advertisement. As a business owner, it is essential to take ...