Customer experience is a top priority for businesses of size today. In a competitive market, keeping customers happy and engaged is crucial for success. Artificial intelligence (AI) and chatbots are ...

For busy consumers hoping to quickly resolve an issue through customer service, no seven words are likely to spark more dread. How long, exactly, are we excepted to suffer the indignity of terrible ...

One red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact center costs while increasing scale. Critics ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

Conversational commerce is gaining traction. Data shows a staggering sevenfold increase in global spending on it from 2021 to 2025, with projections reaching $290 billion this year. But this hype ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready? Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate ...

In this special guest feature, Abhinav Girdhar, CEO of Appy Pie, believes that whatever your stand on AI chatbots for business may be, two things are certain – Chatbots will become an industry ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...