At the Mathrubhumi International Festival of Letters 2026, business leaders argued that while customers remain central, ...

Life is often described as a journey filled with various experiences and milestones. This concept extends beyond personal experiences to encompass professional and consumer experiences, such as the ...

Here are some customer behaviors that grocery store workers can't stand. This list isn't meant to shame, but to explain why ...

AI in the workplace is transforming business operations, fundamentally altering the employee experience. As organizations aim to boost productivity, engagement and overall satisfaction, AI ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. I spend a lot of time talking to leaders about the value of a ...

If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’ what they have to say but really ‘listen’ to their feedback — with zero ego attached — it ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced recent ...

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets SAN MATEO, Calif. and CHENNAI, India, Oct. 23, 2024 ...

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8, Inc. (NASDAQ: EGHT), the ...

Customers can sometimes forget that retail workers don’t make the rules, they just follow them. One frustrated traveler learned this the hard way after demanding access to an employee-only restroom.