The 21st century has seen a shift away from the company that’s “selling” and toward the consumer that’s “buying.” Business practices, like PR campaigns, have had to transition in kind to stay relevant ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Traditionally, when a CFO gets promoted to the position of CEO ...

Putting the customer first can take many forms, such as refusing to compromise on a product's quality or focusing on providing an exceptional customer experience. Welcoming and responding to feedback ...

Nov. 26—Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of Motor Vehicles to the Department of Taxation and Finance and many ...

T-Mobile, US, Inc. (TMUS) is focusing on its customer-focused strategy with immaculate planning to keep residents, visitors, first responders and media connected across New York City during major ...

ATLANTA--(BUSINESS WIRE)--North Highland, the leading change and transformation consultancy, was named in two recent Forrester reports: "The AI-HR Paradox" and "Behaviors: The Building Blocks of ...

PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

Whether you call it SMO, smarketing ops, or SMOPS, the combined sales and marketing operations function represents the next evolution in revenue marketing. Not only does SMOPS substantially improve ...

Deere & Company DE announced that it inked a deal to acquire a construction technology company, Tenna. Deere will scale and grow the business using Tenna's customer-focused mixed-fleet model. Deere ...