The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

Working retail often means dealing with difficult customers and unfair demands. Imagine seeing your new coworker dealing with a difficult customer. Would you offer to help, or would you figure it’s ...

Axonify’s frontline worker survey highlights training gaps as rising customer incivility threatens worker safety, performance and morale. Axonify's recent report, Polling the frontline: Dealing with ...

The challenges and high expectations from running Rembayung has been taking a toll on the entrepreneur.