Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

The person who claims to have 49 million Dell customer records told TechCrunch that he brute-forced an online company portal and scraped customer data, including physical addresses, directly from Dell ...

Dell is warning customers of a data breach after a threat actor claimed to have stolen information for approximately 49 million customers. The computer maker began emailing data breach notifications ...

If your Dell laptop won't turn on, there are a variety of hardware and software problems to troubleshoot.

A serious breach of customer information – including names, postal addresses, hardware, order information and servicing history – is developing at Dell, after a database containing 49 million records ...

PC maker Dell continued to have difficulty meeting all of its business customers' expectations for service during the first quarter, according to a survey. The Round Rock, Texas, PC maker's overall ...

Computer manufacturer Dell has revealed that earlier this month it discovered that hackers had breached its security and were attempting to access customer details – including names, email addresses, ...

Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

For the second year in a row, the American Customer Satisfaction Index (ACSI), an annual survey of U.S. consumers' opinions of various industries and brand-name companies, has given Apple the highest ...