Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

If your Dell laptop won't turn on, there are a variety of hardware and software problems to troubleshoot.

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...

Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

For the second year in a row, the American Customer Satisfaction Index (ACSI), an annual survey of U.S. consumers' opinions of various industries and brand-name companies, has given Apple the highest ...

Computer manufacturer Dell has revealed that earlier this month it discovered that hackers had breached its security and were attempting to access customer details – including names, email addresses, ...

A serious breach of customer information – including names, postal addresses, hardware, order information and servicing history – is developing at Dell, after a database containing 49 million records ...

Dell announced today that they detected attackers in their systems on November 9th 2018 who were attempting to extract customer information from the Dell.com, Premier, Global Portal and ...

Dell Technologies Inc. beat Wall Street’s estimates for its July quarter earnings today, but it warned that it’s seeing growing signs of customers becoming more cautious amid a challenging economic ...

Dell, Sony and Compaq fared worst in a survey to test their email customer service--they failed to respond at all. LONDON (ZDNet UK)--Computer manufacturers have come bottom in a survery designed to ...