If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Our central office needs a new server. Configuration is hardly rocket science: it's a mission critical application, DNS, and DHCP server, as well as a domain controller for the office. Fortunately, ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

Earlier this week a pattern of yellow, green, violet, and turqoise lines more or less spontaneously appeared on the monitor of my Dell laptop. While spectacular in their own right, the lines made it ...

Phone scams are nothing new, and hopefully you already know that an unsolicited call from someone claiming they want to fix your computer is a sure-fire scam. But even if you're aware of these phone ...

I strongly believe that the key to having a successful business is a relentless focus on not just good customer service, but totally awesome customer service. This holds true for companies of all ...

I’ve been living vicariously through Steve Seto, a Tablet PC MVP and GBM forum member, who recently became a proud owner of a Dell Latitude XT Tablet PC. In this forum thread, Steve has been ...

U.S. consumers lambasted Dell Inc. for poor customer service in a survey conducted last quarter, sending the world’s largest PC vendor into a virtual tie with the rest of the PC market behind the ...

I just dealt with the worst customer service representative ever, they just tried to con me out of $370, and essentially called me a liar and a thief.<BR> <BR>I ordered a Dell Latitude D600 with the ...

Dell customer service support is based in India. It wouldn't be a leap to assume that someone there with access to the relevant customer service database has sold this information to the scammers, who ...

The threat actor behind the recent Dell data breach revealed they scraped information of 49 million customer records using an partner portal API they accessed as a fake company. Yesterday, ...