If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

I’ve been living vicariously through Steve Seto, a Tablet PC MVP and GBM forum member, who recently became a proud owner of a Dell Latitude XT Tablet PC. In this forum thread, Steve has been ...

Earlier this week a pattern of yellow, green, violet, and turqoise lines more or less spontaneously appeared on the monitor of my Dell laptop. While spectacular in their own right, the lines made it ...

Dell customer service support is based in India. It wouldn't be a leap to assume that someone there with access to the relevant customer service database has sold this information to the scammers, who ...

From time to time, I have the opportunity to chat with someone using a supplier's technology. It is very helpful to learn what a customer is actually doing and thinking, rather than merely relying on ...

‘We’re in the process of moving the vast majority of our offerings to consumption and as-a-service,’ Dell Technologies CEO Michael Dell tells CRN. Dell Technologies is in the process of rolling out as ...

Here’s why I buy shoes exclusively at Nordstrom: customer service. Twice, I had new shoes where something got damaged (my fault) in the first month. On both occasions, I took them back the store to ...

"We don’t believe there is a significant risk to our customers given the type of information involved," Dell wrote in a statement.