Customer-centricity continues to gain steam in the enterprise world, because solutions are being tailor-made based on users’ needs, tastes and preferences. Since users want more choice in the ...

Earlier this week a pattern of yellow, green, violet, and turqoise lines more or less spontaneously appeared on the monitor of my Dell laptop. While spectacular in their own right, the lines made it ...

If your Dell laptop won't turn on, there are a variety of hardware and software problems to troubleshoot.

Dell announced intent to open two new customer centers next year to help server its American and Filipino customers. The No. 1 computer maker said it will open a customer contact center in Makati City ...

Dell customer service support is based in India. It wouldn't be a leap to assume that someone there with access to the relevant customer service database has sold this information to the scammers, who ...

From time to time, I have the opportunity to chat with someone using a supplier's technology. It is very helpful to learn what a customer is actually doing and thinking, rather than merely relying on ...

Dell Technologies’ Executive Briefing Center: The 'Ultimate Sales Call' Dell Technologies injected $20 million into three Executive Briefing Centers across the U.S. that host more than 20,000 partners ...

Here’s why I buy shoes exclusively at Nordstrom: customer service. Twice, I had new shoes where something got damaged (my fault) in the first month. On both occasions, I took them back the store to ...

Dell Technologies has announced Apex, a portfolio of as-a-service offerings that marks the first major announcement on the new direction the company is taking. The company outlined Project Apex in ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...