Desk booking apps have become an important tool for businesses to keep track of their appointments and reservations efficiently. In 2023, there are so many choices that it can be hard to pick the ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

So, when IT software provider Spiceworks, Inc. recently announced the release of its namesake cloud-based help desk software solution (which is available for free), Freshdesk seemed like the ideal ...

Zoho Desk offers great value with its strong features and competitive pricing. It has impressive customization options and AI capabilities. However, new users may find the initial setup and ...

SolarWinds Service Desk provides a robust ITSM solution that balances features with user-friendliness, with specific advantages in incident management and employee self-service. However, customers ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Prompt and efficient customer support on demand is crucial for a business to retain its competitive edge. Automated help desk software is the best solution. When the software is well-designed and ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Most help desk software will offer some kind of knowledge base. Depending upon the software, your customers or employees can access the knowledge base 24/7 from your website, pull it up on their ...

Tenkasi, Tamil Nadu: Zoho has launched Zoho Desk, the industry's first context aware help desk software, which was built in Tenkasi by a team of 150. Zoho Desk uses customer data from past ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...