Microsoft on Friday announced that it will end its Desktop Analytics solution, used to assess the compatibility of Windows endpoints, applications and drivers, on "November 30, 2022." The capabilities ...

Desktop analytics is a relatively new solution with great potential to deliver value and benefits to contact centers and back-office operating departments by providing transparency into everything ...

Companies need systems and applications that allow them to enhance all aspects of the customer experience while improving productivity and reducing operating expenses. Desktop analytics, at its most ...