Training is the root of call center success. Or failure. It's the cornerstone of any effort to create a center full of agents who are equipped to handle the difficult challenges of customer relations: ...

It's almost axiomatic: When budgets get pinched, training is the first casualty. But with the e-Training project, the Office of Personnel Management is taking an ax to that old saw. Via the ...

From driving a truck full of explosives through a sandstorm to mastering Microsoft Office, the typical Army reservist must acquire an arsenal of skills before taking to the battlefield. To ease the ...

CHARLOTTE, N.C. & ST. LOUIS--(BUSINESS WIRE)--With Fannie Mae and Freddie Mac accepting desktop appraisals beginning in March, Incenter Appraisal Management and McKissock Learning are partnering to ...

The Army has awarded a five-year contract to Bohemia Interactive Simulations (BISim) to deliver licenses and support of Virtual Battlespace 3 (VBS3), a comprehensive desktop training package based on ...

Today’s employees understand their value and have no problem seeking a new position if their current employer doesn’t properly utilize their skills and potential. Amid struggles with talent ...