Training is the root of call center success. Or failure. It's the cornerstone of any effort to create a center full of agents who are equipped to handle the difficult challenges of customer relations: ...

AirPort Express ships Apple has begun shipping AirPort Express, the 802.11g mobile base station that allows wireless Internet connections and USB printing as well as analog and digital audio outputs ...

It's almost axiomatic: When budgets get pinched, training is the first casualty. But with the e-Training project, the Office of Personnel Management is taking an ax to that old saw. Via the ...

CHARLOTTE, N.C. & ST. LOUIS--(BUSINESS WIRE)--With Fannie Mae and Freddie Mac accepting desktop appraisals beginning in March, Incenter Appraisal Management and McKissock Learning are partnering to ...

From driving a truck full of explosives through a sandstorm to mastering Microsoft Office, the typical Army reservist must acquire an arsenal of skills before taking to the battlefield. To ease the ...

Free online training videos for Tableau Desktop are available on their website. Courses are subject-driven and use the data sources provided with the Tableau Desktop license. The Purdue Tableau Server ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that they have expanded their ...

The Army has awarded a five-year contract to Bohemia Interactive Simulations (BISim) to deliver licenses and support of Virtual Battlespace 3 (VBS3), a comprehensive desktop training package based on ...