Staying calm and respectful can be challenging, but could make all the difference, Elisabeth Mahase hears Michael El Boghdady, senior trainee registrar in general surgery and director of education at ...

This guide covers some typical behaviour types a facilitator may come across in group or campaign meetings. We list the behaviour type, suggest a reason and some solutions to tackle the problem. One ...

Managing your workload is hard enough, but dealing with a difficult boss can make even the simplest tasks feel overwhelming. Whether your manager is overly critical, inconsistent, micromanaging, or ...

Home care workers must stay calm, show understanding and record what they see when dealing with challenging behaviour on the part of a service user with dementia, says Jennifer Roberts of the United ...