Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

As rewarding as being a healthcare provider is, there are also stressful moments, sometimes brought on by the need to deal ...

His visits to emergency departments always followed the same pattern. He would arrive in the afternoon complaining of chest pain. A bypass scar and a long-standing abnormal ECG pointed toward coronary ...

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Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

In nonpsychiatric settings, primary care physicians consider 17% of their patients as “difficult,” particularly those who ...

Difficult patients go with the territory for every clinician. They can wear on your nerves and challenge your professional demeanor. But what if a difficult patient has a valid concern? Sometimes, as ...

Patient characteristics associated with increased difficulty included personality disorders (relative risk [RR] 2.2, 95% CI 1 ...