BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...

SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading ...

NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion ...

Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

CHICAGO--(BUSINESS WIRE)--Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking part in NVIDIA GTC 2025, a premier conference ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

The Social Security Administration is making major strides towards improving its customer service, especially with its ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Last year, I came across a project pitch for an international lingerie brand. The brand’s ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...

Across global financial markets, banks are navigating a shift shaped by two parallel realities. Digital tools—mobile apps, self-service kiosks, and cashless payments—are now embedded in daily life. At ...