Personalized at scale. AI adapts in real time, and it’s able to recognize frustration, predict needs and tailor engagement. Customers expect businesses to be available anytime, anywhere. AI is making ...

Have you ever found yourself frustrated while trying to get help from a customer support agent that just didn’t seem to understand your needs? Whether it’s a simple question about a product or a more ...

NEW YORK, Aug. 22, 2023 /PRNewswire/ -- Beaconstac, the highest-ranked QR code platform on G2, today announced the expansion of its digital business card offering, which helps users boost interactive ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

SILICON SLOPES, Utah--(BUSINESS WIRE)-- Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

SINGAPORE--(BUSINESS WIRE)--TDCX Inc. (“TDCX” or the “Company”) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip ...

Alan is a technology author based in Nova Scotia, Canada. A computer enthusiast since his youth, Alan stays current on what is new and what is next. With over 30 years of experience in computer, video ...