Most people want to use digital channels to resolve customer issues, but I don’t understand why. I find it usually takes longer. Of course, calling can be painful too as contact centers are masters of ...

Personalized at scale. AI adapts in real time, and it’s able to recognize frustration, predict needs and tailor engagement. Customers expect businesses to be available anytime, anywhere. AI is making ...

President of McorpCX and global CX influencer, helping companies radically improve how they connect with (and profit from) their customers. You’re almost certainly hearing a lot about digital ...

NEW YORK, Aug. 21, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced it has been named a Sample Vendor in both the Gartner® Hype ...

Imagine a marketer needing to decide between multiple messages for a holiday season campaign targeting the brand’s loyal customers. She consults an AI-powered segment twin to rank the content and ...

Homeowners today want up-to-the-minute information on their loan and home, and ICE offers servicers a way to keep them in the know anytime, anywhere with Servicing Digital. A powerful, white-labeled ...

If your company is serving digital nomads, you're dealing with a customer base that moves fast and expects flexibility. From providing reliable Wi-Fi in the middle of nowhere to crafting custom travel ...

SALT LAKE CITY--(BUSINESS WIRE)--Galileo Financial Technologies, LLC, a leading financial technology company and Technisys, the company behind Cyberbank, the cloud-native, next-gen digital banking ...

SILICON SLOPES, Utah--(BUSINESS WIRE)-- Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation ...

Over the course of its 80-year history, Fender has acquired “legendary” status. The guitar maker has become a household name and built a loyal, passionate fan base along the way. But with such an ...