Most people want to use digital channels to resolve customer issues, but I don’t understand why. I find it usually takes longer. Of course, calling can be painful too as contact centers are masters of ...

President of McorpCX and global CX influencer, helping companies radically improve how they connect with (and profit from) their customers. You’re almost certainly hearing a lot about digital ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

NEW YORK, Aug. 21, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced it has been named a Sample Vendor in both the Gartner® Hype ...

SILICON SLOPES, Utah--(BUSINESS WIRE)-- Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation ...

Fifty-three percent of early digital adopters say customer experiences have become a priority for their organizations over the past 12 months. This figure rises to a whopping 93% for advanced digital ...

As Towngas’ operations diversified, the company sought to modernize its IT systems to improve efficiency, reduce maintenance ...

The collaboration aims to shift the brand’s digital marketing to a data-driven, lifecycle-based approach, with a focus on ...