This article describes a Delphi study conducted to determine factors that affect the process of routing and assigning reference questions received electronically by digital reference services, both to ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. Perhaps the greatest irony of the digital era is that while Silicon ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

Reference services have long been a cornerstone of academic libraries, providing essential support to researchers, students, and faculty through expertly curated information resources and personalised ...