Over the last two decades, digital transformation has been the driving force for enterprise modernization. Initially, it was about replacing paper-driven workflows with digital systems. The second ...

Robert Slepin is chief digital officer and senior vice president at Markham, Ontario-based SE Health and emeritus CIO adviser at EHR giant Epic. SE Health is one of the largest diversified home health ...

Digital transformation has been a big buzzword for the last few years, but what is digital convergence? When working with and enabling people across industry, we’re finding that the question of “going ...

Digital transformation has been reshaping businesses for decades. But AI marks a new era. It is redefining how businesses operate. This isn’t just evolution. It’s a revolution. LLMs aren’t simply ...

Technology initiatives often fail for the same reason as fitness resolutions: a fundamental resistance to new habits and ...

For years, the term "digital transformation" has been thrown around with a mixture of hope, hype, and often, confusion. Business leaders attend conferences, invest in automation and deploy new tools, ...

Rudy Kuhn of Celonis argues that process intelligence is the missing link turning digital transformation into intelligent transformation - and the key to ensuring businesses don’t fall behind. There ...

Hospitals are under pressure to undergo a digital transformation — but success in this arena requires more than just shiny new tools. It demands cultural readiness, frontline buy-in and a clear-eyed ...

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in conversational customer experiences (CX) – real-time two-way interactions ...