The Eastern Cape Department of Health (ECDOH) in South Africa delivers health services to the citizens of the province. The shared call centre is responsible for tracking and tracing all the ...

IT Max Global highlights how generative AI, specifically Microsoft’s Copilot, is transforming the customer service landscape while delivering AI-enhanced, cohesive experiences that are responsive, ...

Implementing Dynamics 365 Customer Engagement can be a game-changer for organisations looking to enhance their digital presence and improve customer interactions. However, the path to successful ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

2019 年 5 月 6 日起，由世纪互联运营的微软 Dynamics 365（“Dynamic365”）智能商业应用平台在中国市场正式商用。Dynamics 365 是业界首款打破传统将 CRM（客户关系管理）和 ERP（企业资源计划）功能融为一体的 SaaS（软件即服务）级商业应用，与微软 Azure 公有云平台 ...

Microsoft announced a major update to its Dynamics 365 product line today, which correlates to the growing amount of data in the enterprise and how to collect and understand that data to produce ...

Organizations increasingly are using Dynamics 365 -- from ExxonMobil in the energy industry and Virgin Atlantic in transportation to the Miami Heat professional basketball team in sports, according to ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft wants to make it easier for its Dynamics 365 ...

Microsoft recently announced that 74 new early access capabilities had been made available for Dynamics 365 services as part of the 2019 release wave 2. These included updated features for ...