Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

2024 年 6 月 4 日，微软推出了客户参与现代化之旅中的最新里程碑：Microsoft Dynamics 365 联络中心，这是 Microsoft Copilot 优先的联络中心解决方案，可为每个客户参与渠道提供生成式 AI。这种独立的联络中心即服务 （CCaaS） 解决方案使客户能够通过连接到首选的客户 ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

In a bid to help organizations listen, understand and respond to customers quickly in social distancing times, Microsoft has introduced a Customer Voice service in Dynamics 365. Customer Voice is an ...

In July, Microsoft announced plans for a new solution that would combine its customer relationship management app, Dynamics CRM with Enterprise Resource Planning app, Dynamics AX. This morning, at its ...