Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

2024 年 6 月 4 日，微软推出了客户参与现代化之旅中的最新里程碑：Microsoft Dynamics 365 联络中心，这是 Microsoft Copilot 优先的联络中心解决方案，可为每个客户参与渠道提供生成式 AI。这种独立的联络中心即服务 （CCaaS） 解决方案使客户能够通过连接到首选的客户 ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

今天，我们宣布为整个微软商业应用产品线，带来由全新一代人工智能驱动的产品升级，智能 Copilot副驾驶®推出国际版智能 Copilot副驾驶®for Dynamics 365（” 智能 Copilot副驾驶® for Dynamics 365”），为各项商业应用全面引入互动式的人工智能助手。 我们最近针对 ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...